Shipping Policy

🚚 Shipping Policy – Echo of Stillness

 

At Echo of Stillness, we are committed to delivering your order with care, efficiency, and transparency. This Shipping Policy outlines how we process, ship, and deliver purchases to our customers in the United Kingdom and worldwide.

1. Order Processing

  • Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods & Delivery Times

  • United Kingdom: Standard delivery usually takes 3–5 business days after dispatch.

  • Europe: Delivery typically takes 5–10 business days.

  • International: Delivery may take 7–14 business days, depending on customs clearance and local postal services.

⏱ Delivery times are estimates and may vary due to factors outside our control (customs inspections, carrier delays, public holidays, etc.).

3. Shipping Costs

  • Shipping costs are calculated at checkout and may vary depending on the destination and selected shipping method.

  • We occasionally offer free shipping promotions, which will be clearly communicated on our website.

4. Tracking Your Order

All orders include a tracking number. Once your order is dispatched, you can follow its journey directly through our tracking link provided by email.

5. Customs, Duties & Taxes

  • International shipments may be subject to customs duties, taxes, and fees imposed by the destination country.

  • These charges are the responsibility of the customer and are not included in the product or shipping price.

6. Delivery Issues

If your order does not arrive within the estimated time:

  • Please allow up to 5 additional business days before contacting us, as minor delays can occur.

  • If your order is lost, damaged, or delayed significantly, contact our Care Team at careteam@echoofstillness.com for assistance.

7. Address Accuracy

Please ensure your shipping address is complete and accurate. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses.

8. Contact Us

For questions regarding shipping, delivery times, or tracking, please reach us at:
đź“© careteam@echoofstillness.com