❓ Frequently Asked Questions (FAQ) – Echo of Stillness

We’ve gathered the most common questions from our community to make your shopping journey easier.

1. Orders & Payments

Q: How can I place an order?
A: Simply choose your product, add it to the cart, and proceed to checkout. Once payment is confirmed, you will receive an email confirmation with your order details.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

2. Shipping & Delivery

Q: Where do you ship from?
A: Orders are fulfilled from our international warehouses with strict quality control.

Q: How long does delivery take?
A: Delivery to the UK usually takes between 7–14 working days, depending on carrier and customs clearance.

Q: Do you offer tracking?
A: Yes, once your order is shipped you’ll receive a tracking link by email.

3. Returns & Exchanges

Q: What if I receive a damaged or faulty product?
A: Please contact us immediately at careteam@echoofstillness.com with photos of the product. We will arrange a replacement or refund according to our Return Policy.

Q: Can I exchange or return my order?
A: Yes, eligible items can be returned or exchanged within 14 days of delivery under UK law. See our Returns Policy for details.

4. Products & Care

Q: Are your products safe for all skin types?
A: Our tools are designed for wellness and relaxation. However, if you have sensitive skin or medical conditions, we recommend consulting a healthcare professional before use.

Q: How should I clean my massage tools?
A: We suggest gently wiping them with a soft damp cloth after each use. Natural stone and wood products should not be soaked in water.

5. Customer Support

Q: How can I contact you?
A: You can reach our support team at 📩 careteam@echoofstillness.com. We aim to respond within 24–48 hours (Mon–Fri).